Our business plan

Our business plan

Our Business Plan sets out the outcomes we want to achieve by 2023. This plan was put in place after substantial engagement with our customers and stakeholders in 2015. We use this plan to monitor our performance and as a starting point for our engagement. They are reviewed annually by our Strategic Stakeholder Advisory Panel and our performance against the measures form part of our regular engagement sessions with our Advisory Panels.

In June 2017 at our annual Strategic Advisory Panel stakeholders reviewed and provided us with their thoughts on our proposed amendments to some of our Business Plan Commitments.  Some of our business plan commitments are needed amendments due to changes within our operating environment and regulatory requirements. The result from this engagement resulted in all our business plan commitments being relevant and fit for purpose.

In June 2017 we carried our annual consultation on our Strategic Direction Statement.  This statement sets out our role in the energy industry, the services we provide and the assets we own and manage, but also our longer-term outlook on our role. The consultation document asks our stakeholders a series of questions which ensures our plans for the next year will meet their priorities and needs.