Report a power cut

Report a power cut

By reporting a power cut, we can raise a job to investigate.

The fields marked with an asterisk (*) are required.

Do you need to report damage to our network or a dangerous situation?

Is the fault you are reporting life threatening?
Information Is there any sparking coming from your meter or can you smell burning?
This field is required
Information
This field is required This field has a maximum limit of 15 characters
Information
This field is required This field has a maximum limit of 15 characters
Information
This field is required

{[{user.AddressLine1}]}, {[{user.BuildingName}]} {[{user.AddressLine2}]}, {[{user.AddressLine3}]}, {[{user.City}]}, {[{user.Postcode}]}

Wrong address? Re-enter it again or click below to enter your address manually.

Information
This field is required This field has a maximum limit of 30 characters
Information
This field has a maximum limit of 970 characters
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This field is required This field has a maximum limit of 80 characters
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This field has a maximum limit of 30 characters
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This field is required This field has a maximum limit of 30 characters
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This field is required This field has a maximum limit of 10 characters
Postcode is not within the Electricity North West area
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This field is required Mobile numbers should be between 11 and 25 digits long
Information We use this to give you text updates
This is not a valid email address (e.g. johnsmith@domain.com)
This is not a valid email address (e.g. johnsmith@domain.com) This field has a maximum limit of 30 characters
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Contact preference

Contact methods
This field is required
Information

Is there anyone at the property that requires additional support if supply is not restored within 5 hours? *

Is there anyone at the property that requires additional support if supply is not restored within 5 hours? *
This field is required
Information
This field is required This field has a maximum limit of 2000 characters
Information A priority customer is anyone who needs extra assistance during a power cut

Are other properties affected?

Are other properties affected?
This field is required
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Have you checked your trip switches?

Have you checked your trip switches?
This field is required
Information

Please check your trip switches before you report a power cut to us

Captcha
This field is required
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Please call us on 105 or 0800 195 4141

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