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Questionnaire for kids

This is your opportunity to let us know what you think!

However you engage with us, your views and opinions are essential. By answering the following ‘quick questions’ you will help us in understanding what is important to you. As the bill payers and home owners of the future, we want to engage with you now! We will collate all feedback and the results will be used in order for us to develop and implement our investment plans. Thank you for taking the time and trouble to get ‘switched on’!


We recognise that some of our customers have particular vulnerabilities at certain times, such as the elderly or those with new born children. What extra services, if any, should we provide free of charge to these customers?


We appreciate that overhead lines and pylons can detract from the natural environment in our national parks and other areas of natural beauty. In the past, we have invested in placing power lines underground to improve scenery. Should we continue investing, accelerate our investment, or stop it?


Major power cuts, those lasting longer than 18 hours, are usually caused by major equipment failure. What should we do in relation to such failures?


Power cuts can happen during any part of the day or night. What should our approach to night-time working be when only small numbers of customers, fewer than 10, are without power?


Growing trees have a major impact on our power lines and we cut them regularly to minimise the chance they will cause disruption in big storms. What should our approach be in this area?


Metal theft is a major and growing problem for our network and is extremely dangerous for the criminals, our people and very occasionally the public. What should our approach be to metal theft?


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