Stakeholder engagement publications
Stakeholder engagement publications
Here are our stakeholder engagement publications.
Stakeholder Engagement Newsletters
Read the latest stakeholder engagement news from in and around our business.
Our business plan 2023-2028
Our business plan sets out our strategic direction to ensure we provide efficient services which meet the needs of our customers and stakeholders.
Regional investment booklets RIIO-ED2
Our overhead lines, underground cables and substations bring power to 5 million people in 2.4 million homes and businesses. We invest millions of pounds in the region focusing on key areas of safety, reliability, customer service and enabling net zero. These documents highlight our work across the region and aim to explain the local network and our performance in your area.
Each booklet details our intended investment in the region through RII0-ED2 which runs between 2023 and 2028. All information is correct as of July 2023.
Ofgem's Stakeholder Engagement and Consumer Vulnerability (SECV) incentive
The Ofgem SECV evidences how we as a business proactively and effectively engage with stakeholders and vulnerable customers to deliver a responsible and inclusive service. Our submission demonstrates how we engage with a variety of stakeholders and how we address the needs of our vulnerable customers across the North West. To find out more about the SECV annual submission, please click here.
Here you will find current and previous versions of Electricity North West's annual SECV submission.
2022/2023
2021/2022
2020/2021
2019/2020
2018/2019
2017/2018
Independent standards and accreditations
Independent accreditations show that organisations are committed to achieving a set standard in various fields for example environmental management or health and safety
Strategic direction statement
Our annual strategic direction statement shows our plans for the future of the network. including how we have responded to stakeholder feedback