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The North West price cut is the biggest of any region in Great Britain, and Ofgem has singled out Electricity North West as the most efficient and industry leading company.
You can find out more about the improvements we are making by reading our full plan here.
We have developed a plan which offers an exceptional combination of network performance, customer service and value-for-money. It targets our stakeholders’ priorities of affordability, reliability and sustainability.
We are improving network performance through a prudent, innovative and ambitious programme which will reduce Customer Interruptions and Customer Minutes Lost by 20% compared to 2012 levels.
We are investing to support and enable the transition to a low carbon future and doing everything we can to reduce our own Business Carbon Footprint and losses across our network.
We are committing to deliver all of this with a level of customer service excellence which will set a new benchmark for our industry.
We face a challenging and increasingly unpredictable future but we are confident that our plan prepares us well to face it.
Or you can;
Download Section 1 (Executive Summary.PDF) Download Section 2 (Company Overview.PDF)
The final determination announced on 28/11/14 is part of an ongoing price review process as follows:
Network operators’ Business Plans submitted
Ofgem Draft Determination announced
Network operators’ response to Draft Determination
July – Sep 2014
Ofgem Final Determination
Draft Licence Published
Network Operators decide whether to exercise Right of Appeal
Price reductions implemented (RIIO-ED1 starts)
01 April 2015
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