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Automation on 11kV and 6.6kV networks

Automatic Restoration System (ARS) is a system, targeted at the 11kV & 6.6kV networks, that uses software algorithms, Remsdaq and SCADA data communication systems to automatically reconfigure the electrical distribution network to restore supplies to customers within the first 5 minutes of a supply interruption.

Automation on the 33kV network

Transmission Restoration System (TRS) is an automated solution leading to the restoration of customer supplies at 33kV voltage levels. It can identify the presence of an unplanned loss of supply and when appropriate, uses computational algorithms embedded into the Control Room Management System (CRMS)  to reconfigure the available network to restore customer supplies. TRS aims to ensure that where possible customer supplies are restored via automatic switching actions within a 3 minute window.

Are you a priority customer?

We appreciate that some customers have additional requirements and may have circumstances where a priority service is needed for a variety of reasons.

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Knowledge centre

Find answers to questions about Electricity North West, including details on electricity connections, power cuts and general enquiries

Check out frequently asked questions and our user guides.

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Major incident

Engineers are working to restore power to properties after severe flooding in Lancashire and Rochdale.

We are doing everything we can to restore power and we'll update you regularly on our news section and TwitterFor emergencies, please call us on 0800 195 4141.