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Standards of performance

We are one of the electricity distribution network operators (DNOs), along with independent distribution network operators (IDNOs) that are regulated and licensed by Ofgem.

In Great Britain, there are:

  • 14 DNO licences operated by 6 companies.
  • 6 IDNO licences.

Distribution network operators

DNOs hold regional licences for the provision of electricity distribution services. We are licensed to operate in the North West of England.

As a DNO, we are under certain statutory duties and are regulated through price controls aiming to provide incentives to minimise operating, capital and financing costs.

Independent distribution network operators

IDNOs do not have distribution areas but tend to own and operate network extensions, connected to the existing distribution network.

IDNOs are obliged to meet guaranteed standards of performance with service backed by a guarantee and established by:

Are you a priority customer?

We appreciate that some customers have additional requirements and may have circumstances where a priority service is needed for a variety of reasons.

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Knowledge centre

Find answers to questions about Electricity North West, including details on electricity connections, power cuts and general enquiries

Check out frequently asked questions and our user guides.

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Major incident

Engineers are working to restore power to properties after severe flooding in Lancashire and Rochdale.

We are doing everything we can to restore power and we'll update you regularly on our news section and TwitterFor emergencies, please call us on 0800 195 4141.

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