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Working in the home and garden

To ensure the safe use of electricity in the home, always turn the power off before working on any appliance (even when changing a light bulb).

Worn flex

  • Never use electrical equipment that has a worn flex.

Get the flex changed by a competent electrician before the equipment is used again.

Outdoor equipment

  • Use a special safety switch known as an RCD (Residual Current Device) specifically designed for using DIY tools or lawnmowers.

As the risk of electric shock is far higher in wet conditions:

  • Do not use electrical equipment when it's raining or in areas that are being watered.

House wiring

Always call in a competent electrician when work on the house wiring is needed.

Read householder advice on avoiding danger from electricity

Are you a priority customer?

We appreciate that some customers have additional requirements and may have circumstances where a priority service is needed for a variety of reasons.

Learn more

Knowledge centre

Find answers to questions about Electricity North West, including details on electricity connections, power cuts and general enquiries.

Check out frequently asked questions and our user guides.

Read more

Major incident

Engineers are working to restore power to properties after severe flooding in Lancashire and Rochdale.

We are doing everything we can to restore power and we'll update you regularly on our news section and TwitterFor emergencies, please call us on 0800 195 4141.