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Safety awareness

Raising electricity safety awareness is an integral part of our education programmes.

Why is electricity dangerous?

Electricity flows more easily through water than through air and always tries to find the easiest path to the ground.

Human bodies contain 70% water, meaning that if you touch an electric current it will pass through your body as it tries to find the easiest path to the ground causing you to suffer an electric shock.

Electric shocks can cause:

  • heart failure - as your heart depends on a small regular electric stimulation to keep beating, a large shock can change the way it beats or stop it, resulting in death.
  • difficulty breathing – as a large electric shock can paralyse the muscles you use to breath.
  • muscle contractions – as electricity causes your muscles to contract, effectively sticking you to the source of electric current and causing partial or total paralysis.
  • shock – as an electric shock can cause your body to go into 'shock' meaning that your blood pressure falls, your pulse gets faster and you can lose consciousness.
  • burns – at the point it enters and leaves your body on its way to the ground.

Electrical safety for kids

Electricity equipment is designed and installed to the highest standards and is safe if left alone.

Playing around a compound or pylon can be extremely dangerous as high voltage electricity can jump through the air.

Please remind children:

  • not to build dens that might interfere with an electrical substation.
  • not to retrieve a ball or object that may end up in a substation compound.
  • keep clear of the yellow symbol meaning ‘danger of death’.
  • not to use steel pylons as climbing frames.
  • to look out for overhead lines before fishing or flying kites.
  • to avoid leisure activities such as fishing or flying kites in the vicinity of overhead lines.

Further information:

Our safety DVD, 'So what you gonna do?', aims to teach children about the dangers of electricity, and will be shown in schools across the North West as part of our educational programmes.

Are you a priority customer?

We appreciate that some customers have additional requirements and may have circumstances where a priority service is needed for a variety of reasons.

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Knowledge centre

Find answers to questions about Electricity North West, including details on electricity connections, power cuts and general enquiries.

Check out frequently asked questions and our user guides.

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Major incident

Engineers are working to restore power to properties after severe flooding in Lancashire and Rochdale.

We are doing everything we can to restore power and we'll update you regularly on our news section and TwitterFor emergencies, please call us on 0800 195 4141.