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Electricity substations

Please see below for some pictures showing how different substations can look.

If your belongings have fallen into a substation, or if you see the doors open or broken fences, call us using the number on the electrical warning sign or call 0800 195 4141.

33,000 V primary substations 

33,000 Volts primary substations:

  • are not as large as a grid substation but can still be very dangerous.
  • can be found in cities, towns or in the counytrside.

11,000 V distribution substations


11,000 Volts distribution substations:

  • are a lot smaller than a grid substations but can still be very dangeous.
  • can sometimes look very different to each other.

Stay away, stay alive

If you happen to see a substation that is open, do not go in whatever the reason - telephone our 24 hour emergency service immediately  on 0800 195 4141.

Are you a priority customer?

We appreciate that some customers have additional requirements and may have circumstances where a priority service is needed for a variety of reasons.

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Knowledge centre

Find answers to questions about Electricity North West, including details on electricity connections, power cuts and general enquiries.

Check out frequently asked questions and our user guides.

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Major incident

Engineers are working to restore power to properties after severe flooding in Lancashire and Rochdale.

We are doing everything we can to restore power and we'll update you regularly on our news section and TwitterFor emergencies, please call us on 0800 195 4141.