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Community safety activities

We promote our electricity safety message in a variety of ways, including:

  • face to face events
  • engagement with organisations
  • in the media.

We also develop interactive resources to appeal to young people such as our 'Flashover' safety game.

Electrical health and safety days

Our health and safety days are a means of meeting large numbers of people who work near electricty and the electricity distribution system, for example scaffolders, roofers or general construction workers.

Safety with electricty events are often organised by Construction Safety Groups or the Health & Safety Executive.

We host stands at these event giviung us the opportunity to distribute our safety packs and answer questions.

Flashover safety game

Our 'Flashover' safety game for children has been promoted by the Grid for Learning Centre.

In addition to the 1,750 schools that have received our Flashover training tool, a further 450 schools have utilised the online version.

Are you a priority customer?

We appreciate that some customers have additional requirements and may have circumstances where a priority service is needed for a variety of reasons.

Learn more

Knowledge centre

Find answers to questions about Electricity North West, including details on electricity connections, power cuts and general enquiries.

Check out frequently asked questions and our user guides.

Read more

Major incident

Engineers are working to restore power to properties after severe flooding in Lancashire and Rochdale.

We are doing everything we can to restore power and we'll update you regularly on our news section and TwitterFor emergencies, please call us on 0800 195 4141.