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Public safety near electrical installations

We are committed to achieving the highest standards of safety for our customers.

Public safety near electricity will always be the first consideration of any business decision we make.

  • Electrical safety standards are inherent within the design of the electricity distribution system.
  • All dangerous electrical hazards are usually well out of reach of members of the public.

Electric distribution network

With thousands of kilometers of wires and other equipment that make up the electrical distribution system delivering power to more than 2.3 million customers, there are occasions electrical hazards may occur.

Every year in the UK people are injured after coming into contact with live electricity overhead lines, underground cables or equipment.

This acts as a serious reminder to us to make you aware of any dangers and how to avoid them.

Electrical safety information

Please take time to read our safety information to learn about the electricity distribution system.

To report electrical hazards or incidents, telephone our 24 hour emergency no supply service on 0800 195 4141.

Are you a priority customer?

We appreciate that some customers have additional requirements and may have circumstances where a priority service is needed for a variety of reasons.

Learn more

Knowledge centre

Find answers to questions about Electricity North West, including details on electricity connections, power cuts and general enquiries.

Check out frequently asked questions and our user guides.

Read more

Major incident

Engineers are working to restore power to properties after severe flooding in Lancashire and Rochdale.

We are doing everything we can to restore power and we'll update you regularly on our news section and TwitterFor emergencies, please call us on 0800 195 4141.