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Public Safety near electrical installations

We are committed to achieving the highest standards of safety for our customers. Safety will always be the first consideration of any business decision we make.

Safety standards are inherent within the design of the electricity distribution system and normally all dangerous parts are well out of reach of members of the public.

Despite this fact people can still find themselves at risk of serious injury from the thousands of kilometres of wires and other equipment that make up the electrical distribution system which delivers power to more than 2.3 million customers.

Sadly, every year in the UK people are injured and some killed after they come into contact with live electricity overhead lines, underground cables or equipment. This is a serious reminder to us all. When we are at work and play we should know what the dangers are and how to avoid them.

Please take the time to read our safety information to check how much you know about the electricity distribution system and learn how to work and play safely.

To report hazards or incidents in proximity to electrical installations telephone our 24 hour emergency no supply service on 0800 195 4141

Are you a priority customer?

We appreciate that some customers have additional requirements and may have circumstances where a priority service is needed for a variety of reasons.

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Knowledge centre

Find answers to questions about Electricity North West, including details on electricity connections, power cuts and general enquiries.

Check out frequently asked questions and our user guides.

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