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Safety and incident reporting

Public safety near electrical installations

We are committed to achieving the highest standards of safety for our customers.

Safety near electrical installations

Reporting incidents

So that we can restore power quickly please let us know about any incidents you are aware of.

Report incidents

Teaching zone

We support the provision of quality education and lifelong learning opportunities for all learners and their communities.

Empowerment through education

Are you a priority customer?

We appreciate that some customers have additional requirements and may have circumstances where a priority service is needed for a variety of reasons.

Learn more

Knowledge centre

Find answers to questions about Electricity North West, including details on electricity connections, power cuts and general enquiries.

Check out frequently asked questions and our user guides.

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