Skip to content


We use cookies to ensure that we give you the best experience on our website. If you continue without changing your settings, we'll assume that you are happy to receive all cookies on the Electricity North West website. However, if you would like to, you can change your cookie settings at any time.

Continue      Find out more

Adjust text size:   A   A   A

Safety and incident reporting

Public safety near electrical installations

We are committed to achieving the highest standards of safety for our customers.

Safety near electrical installations

Reporting incidents

So that we can restore power quickly please let us know about any incidents you are aware of.

Report incidents

Teaching zone

We support the provision of quality education and lifelong learning opportunities for all learners and their communities.

Empowerment through education

Reporting electricity fraud

We take meter tampering very seriously. Click here to report electricity fraud to us in confidence. 

Report electricity fraud

Are you a priority customer?

We appreciate that some customers have additional requirements and may have circumstances where a priority service is needed for a variety of reasons.

Learn more

Knowledge centre

Find answers to questions about Electricity North West, including details on electricity connections, power cuts and general enquiries.

Check out frequently asked questions and our user guides.

Read more

Major incident

Engineers are working to restore power to properties after severe flooding in Lancashire and Rochdale.

We are doing everything we can to restore power and we'll update you regularly on our news section and TwitterFor emergencies, please call us on 0800 195 4141.