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Get involved

Respond potentially offers financial benefits to customers who are willing and able to provide a response to Electricity North West in the form of the Fault Current Limiting service (FCL service).

Before we could purchase FCL services, we needed to carry out a customer survey with industrial and commercial (I&C) demand and generation customers. This survey, led by our project partner Impact Research, included distribution network customers from across Great Britain and was supported by our project partners ENER-G, the Association for Decentralised Energy (ADE) and United Utilities. The aim of the survey was to determine the willingness and ability of customers across different I&C sectors to provide managed FCL services and the price at which those customers would consider engaging in the provision of the service.

To develop our survey materials and customer contracts we worked with our project partners to convene an ‘expert panel’ to ensure our survey helps us to achieve the best possible learning outcome and maximises the information available from the I&C customer population.

To find out more about the Fault Current Limiting service:

If you would like to take part in our survey please complete our registration form. If you are interested in providing a Fault Current Limiting service to Electricity North West please contact us.