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Password Scheme

If you have any concerns about letting someone into your home, you can join our password scheme or request a password when making an appointment.

To register for a password please use our form below, or print the form and send it to:

Password scheme
Customer contact centre
Electricity North West 
PO Box 218,
Warrington, WA3 9BY

NB: Please allow up to 24 hours after we receive your request for passwords to be registered on our system.

We also operate the password scheme for our vulnerable priority customers. Click here for further details. 


Letting Callers into your Home 

There may be the odd occasion when a member of Electricity North West or one of our contractors will have to enter your premises. Before letting anyone into your home please be aware that:

  • All Electricity North West staff and our appointed contractors have identity cards showing the employees name, identity number, colour photograph and a contact number for confirmation. 
  • The majority of Electricity North West staff and our contractors will have fully liveried vehicles. 
  • All of our staff and contract staff should have clothing showing they are from Electricity North West or the company they represent. 

If you are in any doubt do not let any suspicious callers in. Check the validity of any callers claiming to be from Electricity North West or one of our contracts by calling us on 0800 195 4141.


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If you wish to be contacted via email please provide an email address below

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Major incident

Engineers are working to restore power to properties after severe flooding in Lancashire and Rochdale.

We are doing everything we can to restore power and we'll update you regularly on our news section and TwitterFor emergencies, please call us on 0800 195 4141.

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