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Metering Point Administration Service


What is MPAS?

In order to allow people to change their supply company (the company you pay your bills to), every property has its own unique reference number called a Meter Point Administration Number also known as an MPAN.  This number is held on a national register, known as Meter Point Administration Service (MPAS) which maintains technical and other associated data.

Who can request the MPAN of a property?

You must be (or are to be) the owner or occupier of the property to request this information.

Contact information for customers

If you are a customer and would like to find out who your supplier is then click here to go to our homepage and use our 'Who is my supplier?' tool.

If you are a customer and would like to find out your MPAN then call us on:

0800 195 4141 (option 2, then 3)

If you are a Landlord, a representative from the Local Authority and/or have multiple requests the email us at [email protected]

Contact Information for suppliers

If you are trying to find out the MPAN of a property then please visit

If you are a supplier or data aggregator and have a request or query on any of the following then please email us at [email protected] 

 Dataflow rejections

  • MAP 04 Manual Amendments
  • Selective Refresh
  • Full Refresh
  • Dataflow Resends
  • Ad-hoc Reports
  • Transactional Invoice
  • Selective Refresh
  • Full Refresh
  • Transactional Invoice

If you have an address update query then please email us at [email protected]

Are you a priority customer?

We appreciate that some customers have additional requirements and may have circumstances where a priority service is needed for a variety of reasons.

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Knowledge centre

Find answers to questions about Electricity North West, including details on electricity connections, power cuts and general enquiries.

Check out frequently asked questions and our user guides.

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