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Register as a priority customer

If you wish to join our Priority Services Register then please fill in the form below.

Fields marked with an asterisk (*) are mandatory.

(if required)

If you wish to be contacted via email please provide an email address below

Please enter either one or both of the following

If you wish to register a next of kin as a nominated contact please provide their details below

For security,if you would like to join our password scheme please provide a password below in more than 10 characters

Find out more about our password scheme

When our engineers visit please ask them to contact the centre to find out your password

Once we have received your form a member of our team will contact you to understand your needs in more detail

The data you provide – Our Promise.

The data you provide may be shared with third parties, such as housing associations, charities and the emergency services who may be local to you during emergency situations.  We share this information as they may need to be aware of any priority customers in vulnerable situations  to enable them to prioritise in the event of certain circumstances, such as a power cut.  In the event that you do not want your data to be shared in this way, please let us know and we will ensure that it is not.

Watch our video to find out more...

Power cut search

Use our simple power cut search tool to check the status of your local electricity service.

New website coming soon!

Thanks for visiting our site. We're launching a new website on Monday 30 October, so you may notice some minor disruption to this existing site in the evening when we switch over.

If you need to get in touch and the site is unavailable, you can find us on Twitter or Facebook. In an emergency, contact us by calling free on 105.