Skip to content


We use cookies to ensure that we give you the best experience on our website. If you continue without changing your settings, we'll assume that you are happy to receive all cookies on the Electricity North West website. However, if you would like to, you can change your cookie settings at any time.

Continue      Find out more

Adjust text size:   A   A   A

Our Partners

We work with other organisations to extend the services we offer to our priority customers.

Lancashire Fire and Rescue Service

Customers can now sign up to our Priority Services Register through Lancashire Fire and Rescue. If they visit your home to replace a smoke alarm, you can sign up to become one of our priority customers.
Learn more about Lancashire Fire and Rescue Service.


Our contact centre team trained with Mind to increase our knowledge of mental health problems that some of our priority customers face.
Learn more about Mind.

Other useful contacts

British Red Cross

National Energy Action

The Silver Line

Age UK

Citizens Advice

NHS 111

DIAL – Disability Advice and Information Lines


Energy Saving Trust

Act on Energy


Watch our video to find out more...

Major incident

Engineers are working to restore power to properties after severe flooding in Lancashire and Rochdale.

We are doing everything we can to restore power and we'll update you regularly on our news section and TwitterFor emergencies, please call us on 0800 195 4141.