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British Red Cross partnership

Vulnerable residents in the North West can benefit from a targeted support campaign, thanks to Electricity North West’s partnership with the British Red Cross.

We partner with the British Red Cross in order to provide customers with invaluable practical and personal support if they lose their power unexpectedly.

We operate at 99.99 percent reliability but unfortunately power cuts do happen due to external and environmental events such as metal theft, falling tree branches and bad weather. The partnership with the British Red Cross helps support those who need it, on the rare occasion when they are without power.

The campaign is tailored to the individual customer’s needs – from a reassuring voice at the other end of the phone to house visits delivering a hot drink. We also provide a vital ‘Customer Emergency Pack’ which includes a wind-up torch, fleece gloves and a blanket to help people keep warm.

Customers eligible for the free service, which will be available continually throughout the year, are those who may find it particularly difficult to be without electricity, such as older or disabled people, or those with a medical dependency on electricity. People can sign up to Electricity North West’s Priority Services Register via this link or by calling 0800 195 4141.

Watch our video to find out more...

Major incident

Engineers are working to restore power to properties after severe flooding in Lancashire and Rochdale.

We are doing everything we can to restore power and we'll update you regularly on our news section and TwitterFor emergencies, please call us on 0800 195 4141.