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Electricity distribution

Electricity in the UK is generated by a number of different companies and transmitted at high voltage around the country by the National Grid.

We operate the local electricity distribution network in the North West of England, taking power from National Grid, and distributing it at lower voltages to homes and businesses.

We distribute electricity to customers' homes on behalf of supply companies through agreements that suppliers have with us to use our network. Supply companies pay for using our distribution network based on rates set by the industry regulator, Ofgem.

For more information, see About us.

Are you a priority customer?

We appreciate that some customers have additional requirements and may have circumstances where a priority service is needed for a variety of reasons.

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Knowledge centre

Find answers to questions about Electricity North West, including details on electricity connections, power cuts and general enquiries.

Check out frequently asked questions and our user guides.

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Fault search

Use our simple fault search tool to check the status of your local electricity service.