Skip to content

Cookies

We use cookies to ensure that we give you the best experience on our website. If you continue without changing your settings, we'll assume that you are happy to receive all cookies on the Electricity North West website. However, if you would like to, you can change your cookie settings at any time.

Continue      Find out more

Adjust text size:   A   A   A

Single connection(s) over 300kVA

If you require a single connection or a number of single connections over 300kVA, we can help you with this.  To find out how to apply for a new connection, see below:

  • New connection

    To apply for a new connection, you must provide us with the following details:

    • Your name, correspondence address and contact details
    • The site address and postcode, including alternative site contact details, if any.
    • A site location plan identifying the properties requiring a connection or additional load
    • A site layout plan (normally obtained from builder or architect) showing preferred point for cable entry and meter location(s)
    • Heating Type i.e. oil, ground source, heat pump etc
    • Electrical load details i.e. type of electric heating, motors and welding equipment
    • Group Metering – Internal Layout Plan showing all metering positions. If the metering has communal set up, separate access is needed for all tenants 24 hours a day
    • Any other information that you consider to be relevant to allow an accurate quotation to be issued

    Based on the information you provide, we will send you a quotation for the lowest design cost option within  the timeframes specified in our 'Guranteed Standards (Notice of rights)', which are set by our regulator, Ofgem.

  • How to apply

    Watch our short video for a step by step guide on how to apply for a new connection

    1. You can apply online now or you can follow the steps below.

    2. Download the  electricity connection application form  and save to your desktop, complete and email to us. Alternatively you can post to Energy Solutions, Electricity North West, Frederick Road, Salford, M6 6QH

    3. Once you have applied for a connection, we will process your application and make sure all the information we have received is complete.

    4. Our planners will contact you to discuss your requirements and provide you with a quote, which is valid for 180 days. 

    5. You will receive a quotation guidance pack with details about how to complete your connection.

    6. To progress, you will need to accept your quotation and make payment. (Via cheque or BACs)

    For guidance on filling in a connections application form, please see here

  • Planning & dates

    Once you have accepted our quotation and made a payment (via cheque or BACs) to us, we will contact you to acknowledge payment. If needed, we will also arrange a site visit to offer you additional support and advice.

    We will also contact you within 7 days of payment to confirm whether your site is ready for the connection.

    An Electricity North West project manager will be allocated to your scheme who will contact you to discuss your site requirements and provide your nominated site contact with a construction pack detailing all the information relevant to your connection.

    We aim to provide your connection within 50 workings days from the date your site is ready.  The project manager will provide assistance throughout the scheme.

    Please be aware that if we need to lay a cable in private or unadopted land, we require a consent of the landowner before we can begin work. This may delay your connection work. All major works within the public highways may be subject to local authority restrictions. For more information see here.

  • Site works

    All schemes will have a dedicated project manager.  They will discuss and agree a programme of works with you, guide you through the work you need to ensure your site is ready ahead of Electricity North West commencing their work, or any other query you may have.

    The delivery team will carry out all work in accordance with Electricity North West health and safety policies. Unfortunately, the team cannot carry out the work if they find:

    • Black ducting installed
    • Incorrect depth of ducting
    • Scaffolding or other obstructions in the way

    We will complete your connection as per your quotation. This will include all excavation and permanent reinstatement within the public highway, where applicable.

    Once your work has been completed, we will return within 5 working days to backfill and reinstate the existing surface.

  • Metering

    Electricity North West does not supply electricity and therefore we do not install meters, so you will need to arrange for your supplier to install a meter following the installation of the service by Electricity North West.

    All billing issues associated with your meter will be dealt with by your supplier.

    We will issue you with an MPAN (Meter Point Administration Number) within 48 hours of your quotation acceptance. This will enable you to arrange a meter installation with your chosen supplier. This normally takes 10 working days to arrange with your supplier.

    For more information on metering, see our metering leaflet here.

  • Guaranteed Standards

    We aim to provide an efficient service and value for money for all of our customers, in line with the Guaranteed Standards of Performance, as set by our regulator Ofgem.

    Low voltage works Involving high voltage works Involving extra high voltage works
    Category Timescales Cost Timescales Cost Timescales Cost
    Quotation produced 25 working days £65 35 working days £135 65 working days £200
    Follow up call 7 working days £65 10 working days £135 15 working days £200
    Start date As agreed £25 As agreed £25 As agreed £25
    Completion date As agreed £135 As agreed £200 As agreed £270
    Energisation date As agreed £135 As agreed £200 As agreed £270
    Late payment 10 working days £65 10 working days £65 10 working days £65

    For anyone applying for a single connection of over 300kVA, please read our Guaranteed Standards of Performance for more detailed information  

  • Site works

    Once all of the planning is complete, our delivery team will arrive on the agreed date to commence site works.

    Prior to our arrival, you will need to install an external meter box (Refer to page 5) and all ducting yourself. However, we can help you with this by providing a materials pack at our pre-site visit, if required, at minimal extra cost.

    The delivery team will carry out all work in accordance with Electricity North West health and safety policies. Unfortunately, the team cannot carry out the work if they find:

    • Black ducting installed
    • Incorrect depth of ducting
    • Scaffolding or other obstructions in the way

    We will complete your connection as per your quotation. This will include all excavation and permanent reinstatement within the public highway, where applicable.

    Once your work has been completed, we will return within 5 working days to backfill and reinstate the existing surface.

    For further guidance on connecting a supply up to 60kVA onto our network, take a look at our drawings below:

    Typical internal 3 phase service ≤ 60 kVA

    Outdoor cubicle ≤ 60 kVA

    Single phase service arrangement

  • Metering

    Electricity North West does not supply electricity and therefore we do not install meters. To arrange a meter installation, following the installation of the service by Electricity North West, you will need to choose a supplier. All billing issues associated with your meter will be dealt with by your new supplier. For help on finding a new supplier, see here.

    We will issue you with an MPAN (Meter Point Administration Number) within 48 hours of your quotation acceptance, following receipt of the council approved postal address. This will enable you to arrange a meter installation with your chosen supplier. This normally takes 10 working days to arrange with your supplier.

  • Guaranteed standards of performance

    We aim to provide an efficient service and value for money for all of our customers, in line with the Guaranteed Standards of Performance, as set by our regulator Ofgem.

      Low voltage works  Involving high voltage works Involving extra high voltage works
    Category  Timescales  Cost Timescales  Cost  Timescales  Cost 
    Quotation produced 25 working days             £65 35 working days £135  65 working days  £200
    Follow up call 7 working days  £65  10 working days £135  15 working days  £200 
    Start date  As agreed  £25  As agreed  £25  As agreed  £25 
    Completion date  As agreed  £135  As agreed  £200  As agreed  £270 
    Energisation date  As agreed  £135  As agreed  £200  As agreed  £270 
    Late payment  10 working days  £65  10 working days  £65 10 working days  £65

     

    For anyone applying for a new connection for a single connection of over 300kVA, please read our Guaranteed Standards of Performance (Notice of rights) for more detailed information 

Need a new connection?

Apply online now...

Contact us

Energy Solutions
Electricity North West
Frederick Road
Salford
M6 6QH

0800 048 1820 (Choose Option 2 and then Option 1) 
(Opening Hours: 08:00 - 17:00)

Email us 

 

Major incident

Engineers are working to restore power to properties after severe flooding in Lancashire and Rochdale.

We are doing everything we can to restore power and we'll update you regularly on our news section and TwitterFor emergencies, please call us on 0800 195 4141.

Close