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Application
The documents below offer guidance for completing your application form and associated required plans. This information will prevent any delays in providing you with a quote.
If you email this information to Connections.Enquiries@enwl.co.uk we'll send you an email receipt confirming that we've got your application.
If you fax or post the information, we'll write to you or call you within five working days to confrim that we've got it.
If the information is not complete you application will not be processed and we will contact you for the missing information in line with our licence conditions.
If you have any queries at this stage please contact us on 0800 048 1820, and select option 3.
Related items:
PDF application form: Electricity connection (PDF)
Please complete our new online application service, if you are a repeat user you can create an account to manage your applications.
Online application form: Electricity connection (online form)
Guidance for completing over 60 kVA application
Tripartite Agreement for Metered Connections
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Quote and acceptance
Your quote will be for the non-contestable elements of the work unless otherwise stated through the application process.
Within your quote it is important that you read the project specification as this will outline any assumptions that we make.
Your acceptance must be accompanied with:
- details of your electricity provider; and
- a Letter of Authority if the cheque being paid is not the name of original applicant.
An incomplete acceptance will mean that your cheque is not processed and we will contact you regarding the missing information and this will cause a delay to your connection
If you have any queries at this stage please contact us on 0800 048 1820, and select option 3.
Related items:
Terms and conditions commercial
Customer acceptance form guidance
Legal consents
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Planning and dates
Once your acceptance has been processed, we will issue you with a Meter Point Administration Number (MPAN) which you will need to provide to your supplier to arrange your meter installation. We will also contact you once payment has been made to confirm that your site is ready for the connection.
For low voltage connections we must partialy energise your supply within five days, and fully energise it within 10 days. For high voltage connections this is increased to 10 days and 20 days.
If you're not the person dealing with the site installation, then at this point it's important that you give us the details of the site contact to prevent any delays.
We will provide you with a planned date for the energisation to take place when we've confirmed that the site is ready.
If we attend site and the work cannot be carried out, there may be additional costs incurred.
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Site works
The delivery team who arrive on site to carry out your connection will carry out all works in accordance with our health and safety policies. They will not carry out the work if they find:
- black ducting installed
- the ducting at the incorrect depth
- an incomplete installation
- scaffolding of other obstructions in the way.
If you have any queries at this stage please contact us on 0800 048 1820, and select option 3.
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Metering
Electricity North West does not sell you electricity and therefore we do not install meters. You will need to arrange for your supplier to install a meter following the connection.
Your appointed supplier will require your MPAN number which we will provide following acceptance of your quotation.
For metering enquiries please contact your supplier.
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Guaranteed Standards of Performance
Ofgem implemented Guaranteed Standards of Performance (GSoP) in 2010 for all electricity netowrk operators. Electricity North West offers voluntary payments based on these standards.
For a single phase connection the following standards apply:
| | Category | Timescale | Late Penalty |
| 1 | LV Demand Quotation | 15 working days | £50 Daily |
| 2 | LV Generation Quotation | 30 working days | £50 Daily |
| 3 | HV Demand Quotation | 20 Days | £100 Daily |
| 4 | HV Generation Quotations | 50 Days | £100 Daily |
| 5 | EHV Demand Quotation | 50 working days | £150 Daily |
| 6 | EHV POC Quotations | 30 working days | £150 Daily |
| 7 | LV Partial Energisation | 5 working days | £15 Daily |
| 8 | HV Partial Energisation | 10 working days | £100 Daily |
| 9 | LV Final Energisation | 10 working days | £50 Daily |
| 10 | HV Final Energisation | 20 working days | £100 Daily |
| 11 | EHV Notification of Programme | 20 working days | £150 Daily |
| 12 | Late Payment of Penalty | 20 working days | £50 one off payment |