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Stakeholder engagement - Connections stakeholders

Below you will find links to our current Incentive on Connections Engagement Work Plans, Looking Forward and Looking Back reports.


Take a look at our 2017-18 plans and committments to you below: 
    We developed our plans using your feedback across the year. Can you think of any other actions we could be taking, or any other targets you'd like to see us achieve?  Please share your thoughts with us

    We will continue to listen and review your feedback and have an opportunity to resubmit our work plans in October.

    Want a bit more detail on what we're doing and how we've performed? Take a look at our full 2017-18 Looking Forward and Looking Back reports:


     Click below to see our 2016-17 Looking Forward Work Plans

    Click below to see our 2016-17 Looking Forward and Looking Back reports

    To find the outputs of our engagement, including where we committed to engage on specific topics, please click on the summary reports below. The presentations summarise the feedback we received and the next steps we will take following stakeholder feedback.

    In addition to supporting our future work plans, these presentations outline the feedback we received on the items we committed to engage on in our ICE Work Plans, along with planned next steps following stakeholder feedback.

    Developing our 2016-17 plans

    We developed our plans using feedback from stakeholders throughout the year. To find more details about our previous events and summary reports of your feedback click here. We issued and promoted online surveys requesting feedback on our proposed plans in February and again in March 2016. Our work plans were updated and refined following feedback that we received during this consultation.

    For previous feedback on our plans and to find out more about how we responded to this feedback, please click on the relevant links below:

  • DG feedback and our response
  • ICP/IDNO feedback and our response
  • Unmetered feedback

    Customer satisfaction survey

    In line with our commitments in our ICE Forward Plans 2015-16 we set up monthly online satisfaction surveys with our Distributed Generation customers. Our survey is automatically sent to contacts who have recently applied for a DG connection. Results for 2016-17 are available to view here.

    Update on released capacity:
    We identified a small number of customers who are not using the total capacity contracted to them. We contacted eight customers and requested they release any unused capacity. Of the eight we contacted one agreed to release capacity (approximately 200kW), three others responded with queries abut decided not to release capacity.


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