Skip to content


We use cookies to ensure that we give you the best experience on our website. If you continue without changing your settings, we'll assume that you are happy to receive all cookies on the Electricity North West website. However, if you would like to, you can change your cookie settings at any time.

Continue      Find out more

Adjust text size:   A   A   A


Stakeholder engagement - Connections stakeholders


Take a look at our 2017-18 plans below and update on progress so far. 

We developed our plans using your feedback across the year. Can you think of any other actions we could be taking, or any other targets you'd like to see us achieve?  Please share your thoughts with us

We will continue to listen and review your feedback and have an opportunity to resubmit our work plans in October.

Want a bit more detail on what we're doing and how we've performed? Take a look at our full 2017-18 Looking Forward and Looking Back reports:

Customer satisfaction survey

In line with our commitments in our ICE Forward Plans 2015-16 we set up monthly online satisfaction surveys with our Distributed Generation customers. Our survey is automatically sent to contacts who have recently applied for a DG connection. Results for 2016-17 are available to view here.


Need a new connection?

Apply online now...

Contact us

Energy Solutions
Electricity North West
Frederick Road
M6 6QH

0800 048 1820 (Choose Option 2 and then Option 1) 
(Opening Hours: 08:00 - 17:00)

Email us 



New website coming soon!

Thanks for visiting our site. We're launching a new website on Monday 30 October, so you may notice some minor disruption to this existing site in the evening when we switch over.

If you need to get in touch and the site is unavailable, you can find us on Twitter or Facebook. In an emergency, contact us by calling free on 105.