Stakeholder engagement - Connections stakeholders
Below you will find links to our current Incentive on Connections Engagement Work Plans, Looking Forward and Looking Back reports.
2017-18 Have your say! Review our proposed ICE 2017-18 work plans below and tell us what you think.
We have developed our plans using your feedback from all of our events including our workshops, surgeries and Expert Stakeholder Panels
Click below to see our 2016-17 Looking Forward Work Plans
Click below to see our 2016-17 Looking Forward and Looking Back reports
To find the outputs of our engagement, including where we committed to engage on specific topics, please click on the summary reports below. The presentations summarise the feedback we received and the next steps we will take following stakeholder feedback.
In addition to supporting our future work plans, these presentations outline the feedback we received on the items we committed to engage on in our ICE Work Plans, along with planned next steps following stakeholder feedback.
Developing our 2016-17 plans
We developed our plans using feedback from stakeholders throughout the year. To find more details about our previous events and summary reports of your feedback click here. We issued and promoted online surveys requesting feedback on our proposed plans in February and again in March 2016. Our work plans were updated and refined following feedback that we received during this consultation.
For previous feedback on our plans and to find out more about how we responded to this feedback, please click on the relevant links below: DG feedback and our response ICP/IDNO feedback and our response Unmetered feedback
Customer satisfaction survey
In line with our commitments in our ICE Forward Plans 2015/16 we set up monthly online satisfaction surveys with our Distributed Generation customers. Our survey is automatically sent to contacts who have recently applied for a DG connection. The results from November 2015 onwards are summarised here.
Update on released capacity:
We identified a small number of customers who are not using the total capacity contracted to them. We contacted eight customers and requested they release any unused capacity. Of the eight we contacted one agreed to release capacity (approximately 200kW), three others responded with queries abut decided not to release capacity.