Skip to content

Cookies

We use cookies to ensure that we give you the best experience on our website. If you continue without changing your settings, we'll assume that you are happy to receive all cookies on the Electricity North West website. However, if you would like to, you can change your cookie settings at any time.

Continue      Find out more

Adjust text size:   A   A   A

Stakeholder engagement - Connections stakeholders

Below you will find links to our current Incentive on Connections Engagement Work Plans, Looking Forward and Looking Back reports.

2017-18

Have your say! Review our proposed ICE 2017-18 work plans below and tell us what you think.
 

    We have developed our plans using your feedback from all of our events including our workshops, surgeries and Expert Stakeholder Panels
    .


    2016-17

     Click below to see our 2016-17 Looking Forward Work Plans

    Click below to see our 2016-17 Looking Forward and Looking Back reports

    To find the outputs of our engagement, including where we committed to engage on specific topics, please click on the summary reports below. The presentations summarise the feedback we received and the next steps we will take following stakeholder feedback.

    In addition to supporting our future work plans, these presentations outline the feedback we received on the items we committed to engage on in our ICE Work Plans, along with planned next steps following stakeholder feedback.

    Developing our 2016-17 plans

    We developed our plans using feedback from stakeholders throughout the year. To find more details about our previous events and summary reports of your feedback click here. We issued and promoted online surveys requesting feedback on our proposed plans in February and again in March 2016. Our work plans were updated and refined following feedback that we received during this consultation.

    For previous feedback on our plans and to find out more about how we responded to this feedback, please click on the relevant links below:

  • DG feedback and our response
  • ICP/IDNO feedback and our response
  • Unmetered feedback
  •  

    Customer satisfaction survey

    In line with our commitments in our ICE Forward Plans 2015/16 we set up monthly online satisfaction surveys with our Distributed Generation customers. Our survey is automatically sent to contacts who have recently applied for a DG connection. The results from November 2015 onwards are summarised here.

    Update on released capacity:
    We identified a small number of customers who are not using the total capacity contracted to them. We contacted eight customers and requested they release any unused capacity. Of the eight we contacted one agreed to release capacity (approximately 200kW), three others responded with queries abut decided not to release capacity.

     

    Need a new connection?

    Apply online now...

    Contact us

    Energy Solutions
    Electricity North West
    Frederick Road
    Salford
    M6 6QH

    0800 048 1820 (Choose Option 2 and then Option 1) 
    (Opening Hours: 08:00 - 17:00)

    Email us 

     



    ICE winter update

    Major incident

    Engineers are working to restore power to properties after severe flooding in Lancashire and Rochdale.

    We are doing everything we can to restore power and we'll update you regularly on our news section and TwitterFor emergencies, please call us on 0800 195 4141.

    Close