Disconnection

If you would like your current electricity supply to be disconnected, you will need to apply for a quotation.

Service disconnection

Your quotation will be:

• produced within 5 working days from receipt of full information given during the application.
• valid for a 30 day period from the date of issue.

A physical disconnection of service carried out by Electricity North West will leave a property without an electricity supply.

Future supply

If a supply is required in the future, a new application will have to be made for a new connection.

Meter disconnection

If you would like your meter to be disconnected, then you will need to speak to your supplier directly.

Please note that Guaranteed Standards of Performance do not apply to disconnections.

• Application
• Quote & Acceptance
• Planning & Dates
• Site Works
• Metering

• Application

  The documents shown below are guidance for completing and application form and associated required plans using this information will prevent any delays in providing you with a quotation.

  If you are emailing this information to connections.enquiries@enwl.co.uk please be aware you will receive an email receipt of confirmation the application has been received and no file over 8MB will be accepted.

  If you are faxing or posting the information you will receive a text within 24 hours of Electricity North West confirming receipt of the information.

  If the information is not complete your application will not be processed and we will contact you for the missing information.

  For any queries at this stage please contact us on 0800 048 1820 option 3.

  Related items:

  Application form Electricity Connection (PDF)

  Application form Electricity Connection (online form)
  
  

• Quote & Acceptance

  Your Quotation will be based on the disconnection being carried out within 1 meter of the Electricity North West Mains Network as per the stand Codes of Practice.

  All internal works will be need to be carried out by your appointed Electrician.

  Your acceptance must be accompanied with details of

  • Your electricity provider
  • Zero Vat form if your quotation shows zero vat.
  • Letter of Authority if the Cheque being paid is not the name of original applicant

  An incomplete acceptance will mean that your cheque is not processed and we will contact you regarding the missing information and this will cause a delay to your connection

  For any queries at this stage please contact us on 0800 048 1820 option 3.

  Related items:

  Connections Terms and Conditions Domestic

  Connections Terms and Conditions Commercial

  Customer acceptance form guidance

  Legal consent
  
  

• Planning & Dates

  A clear date is required from the customer to organise the disconnection, we will make contact with you discuss access to your property and to confirm the date the physical disconnection will be completed.

  At this point if you are not the person occupying the property or managing the site it is important to prevent any delays that the details of the Site Contact are provided.

• Site Works

  The Delivery team who arrive on site to carry out your connection will carry out all works in accordance with Electricity North West H&S policies, they will have full work instructions and will not carry out the work if on site they find:

  • Scaffolding of other obstructions in the way

  The works to be completed will be as per the quotation this will include all excavation and permanent reinstatement within the public highway.

  For any queries at this stage please contact us on 0800 048 1820 option 3.
  
  Related items:

  Guidance for Outdoor Meter reading Facilities

  Guidance of PME for Electrical Installations
  
  

• Metering

  Electricity North West does not supply electricity and therefore we do not remove, so you will need to arrange for your supplier to attend site to remove the meter.

  For all other metering enquiries please contact your supplier.