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Application
The documents shown below are guidance for completing and application form and associated required plans using this information will prevent any delays in providing you with a quotation.
If you are emailing this information to connections.enquiries@enwl.co.uk please be aware you will receive an email receipt of confirmation the application has been received and no file over 8MB will be accepted.
If you are faxing or posting the information you will receive a text within 24 hours of Electricity North West confirming receipt of the information.
If the information is not complete your application will not be processed and we will contact you for the missing information.
For any queries at this stage please contact us on 0800 048 1820 option 2.
Related Items:
Please complete our new online application and an instant budget quote may be available for your connection requirements.
Standard domestic single phase connection application (PDF)
Guidance for completing under 60 kVA application (PDF)
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Quote & Acceptance
Your Quotation will be based on the lowest design cost option from the information provided by yourself. The quote will be accompanied by a quotation guidance pack which will provide you with all the details you require for completing your connection.
Within your quotation it is important that you read the project specification as this will outline any assumptions made by Electricity North West.
Your acceptance must be accompanied with details of:
- Your electricity provider
- Zero Vat form if your quotation shows zero vat.
- Letter of Authority if the Cheque being paid is not the name of original applicant
An incomplete acceptance will mean that your cheque is not processed and we will contact you regarding the missing information and this will cause a delay to your connection
For any queries at this stage please contact us on 0800 048 1820 option 3.
Related Items:
Connections Terms and Conditions Domestic
Customer acceptance form guidance
Legal consents
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Planning & Dates
Once your acceptance has been processed Electricity North West will issue you with a Meter Point Administration Number which you will need to provide to your supplier to arrange your meter installation, we will also contact you within 7 days of payment being made to confirm that your site is ready for the connection.
Our service level aims to provide connections within 25 working days from the date your site is ready.
At this point if you are not the person dealing with the site installation it is important to prevent any delays that the details of the Site Contact are provided.
Once it is confirmed that your site is ready your work will be released and a site visit will be arranged to ensure the details are correct.
Following a successful site visit we will contact you to arrange dates for work to take place, this call will be within ten days.
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Site Works
The Delivery team who arrive on site to carry out your connection will carry out all works in accordance with Electricity North West H&S policies, they will have full work instructions and will not carry out the work if on site they find:
- Black ducting installed
- Incorrect depth of ducting
- Scaffolding of other obstructions in the way
The works to be completed will be as per the quotation this will include all excavation and permanent reinstatement within the public highway.
For any queries at this stage please contact us on 0800 048 1820 option 3.
Related Items:
Guidance for temporary supply onsite for under 60 kVA
Guidance for Outdoor Meter reading Facilities
Guidance for Meter Board layout for Domestic Connections
Guidance of PME for Electrical Installations
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Metering
Electricity North West does not supply electricity and therefore we do not install meters, so you will need to arrange for your supplier to install a meter following the installation of the service by Electricity North West.p>
Your appointed supplier will require your MPAN number which we will provide following acceptance of your quotation.
To locate Electricity Supplier please see direct.gov.uk
For all other metering enquiries please contact your supplier
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GSoP
The Guaranteed Standards of Performance were implemented in October 2010 by OFGEM for all Electricity Distribution Network Owners.
For a single phase connection the following Standards apply:-
| | Category | Timescale | Late Penalty |
| 1 | ECGS2a – Quotation Produced | 5 working days (Additional 10 working days site visit) | £10 Daily |
| 2 | ECGS4a – Follow up Call after acceptance | 7 working days | £10 Daily |
| 3 | ECGS6a – Connection date | As Agreed with customer | £25 Daily |
| 4 | ECGS11a – Quotation Accuracy Scheme Single Connection.
| | £250 one of payment |
| 5 | Late Payment of Penalty | 10 working days | £50 one of payment |
For further information on all Guaranteed Standards of Performance please click here.