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Application
The documents shown below are guidance for completing the application form and any associated required plans. Using this information will prevent any delays in providing you with a quotation.
If you are emailing this information to connections.enquiries@enwl.co.uk please be aware you will receive an email receipt of confirmation the application has been received and no file over 8MB will be accepted.
If you are faxing or posting the information you will receive a text within 24 hours of Electricity North West confirming receipt of the information.
If the information is not complete your application will not be processed and we will contact you for the missing information.
For any queries at this stage please contact us on 0800 048 1820 option 2.
Related items:
Please complete our new online application service, if you are a repeat user you can create an account to manage your applications.
Application form Electricity Connection (PDF)
Application form Electricity Connection (online form)
Guidance for completing over 60 kVA application
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Quote & Acceptance
Your Quotation will be based on the lowest design cost option from the information provided by yourself. The quote will be accompanied by a quotation guidance pack which will provide you with all the details you require for completing your connection.
Within your quotation it is important that you read the project specification as this will outline any assumptions made by Electricity North West
Your acceptance must be accompanied with details of
- Your electricity provider
- Zero Vat form if your quotation shows zero vat.
- Letter of Authority if the Cheque being paid is not the name of original applicant or your are a consultant acting on behalf of the applicant
An incomplete acceptance will mean that your cheque is not processed and we will contact you regarding the missing information and this will cause a delay to your connection
For any queries at this stage please contact us on 0800 048 1820 option 3.
Related items:
Terms and conditions commercial
Customer acceptance form guidance
Legal consents
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Planning & Dates
Once your acceptance has been processed Electricity North West will contact you about scheduling in your connection. The time scales for us contacting you depends upon the voltage of your connection. The timescale are:
LV Demand & LV Generation within 7 working days of payment being made
HV Demand & HV Generation within 10 working days of payment being made
EHV Demand & EHV Generation within 15 working days of payment being made
At this point if you are not the person dealing with the site installation it is important, to prevent any delays, that the details of the Site Contact are provided.
Once it is confirmed that your site is ready your work will be released and a site visit will be arranged to ensure the details are correct.
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Site Works
The Delivery team who arrive on site to carry out your connection will carry out all works in accordance with Electricity North West H&S policies, they will have full work instructions and will not carry out the work if on site they find:
- Black ducting installed
- Incorrect depth of ducting
- Substation buildings not completed
- Scaffolding of other obstructions in the way
The works to be completed will be as per the quotation this will include all excavation and permanent reinstatement within the public highway.
For any queries at this stage please contact us on 0800 048 1820 option 3.
Related items:
Guidance for temporary supply onsite for over 60 kVA
Guidance for Outdoor Meter reading Facilities
Guidance of PME for Electrical Installations
Guidance for Interference of with Supply
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Metering
Electricity North West does not supply electricity and therefore we do not install meters, so you will need to arrange for your supplier to install a meter following the installation of the service by Electricity North West.
Your appointed supplier will require your MPAN number which we will provide following acceptance of your quotation.
To locate Electricity Supplier please see direct.gov.uk.
For all other metering enquiries please contact your supplier.
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GSoP
The Guaranteed Standards of Performance were implemented in October 2010 by OFGEM for all Electricity Distribution Network Owners.
For a connection the following Standards apply:-
| | Category | Timescale | Late Penalty |
| 1. | ECGS2A – Provision of Budget estimate <1MVA | 10 working days | £50 one off payment |
| 2. | ECGS2B – Provision of Budget estimate >1MVA | Within 20 working days | £50 one off payment |
| 3. | ECGS3A – Provision of any other LV Demand quotation | Within 25 Working days | £50 Daily payment |
| 4. | ECGS3B – Provision of an HV Demand quotation | Within 35 Working days | £100 Daily payment |
| 5. | ECGS3C – Provision of an EHV Demand quotation | Within 65 Working days | £150 Daily payment |
| 5. | ECGS4B Contact customer (post acceptance) about scheduling other LV demand connections | Within 7 Working days | £50 Daily payment |
| 6. | ECGS4C Contact customer (post acceptance) about scheduling other HV demand connections | Within 10 Working days | £100 Daily payment |
| 7. | ECGS4D Contact customer (post acceptance) about scheduling other EHV demand connections | Within 15 Working days | £150 Daily payment |
| 8. | ECGS5 Commence LV, HV and EHV Demand work | As Agreed with customer | £50 one of payment |
| 9. | ECGS6B – Complete LV Works | As Agreed with customer | £100 Daily payment |
| 10. | ECGS6C– Complete HV Works | As Agreed with customer | £150 Daily payment |
| 11. | ECGS6D – Complete EHV Works | As Agreed with customer | £200 Daily payment |
| 12. | ECGS7B– Complete Energisation | As Agreed with customer | £100 Daily payment |
| 13. | ECGS7C Complete Energisation HV Works | As Agreed with customer | £150 Daily payment |
| 14. | ECGS7D– Complete Energisation EHV Works | As Agreed with customer | £200 Daily payment |
For further information on all Guaranteed Standards of Performance please click here.