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Our services

Electricity North West supply a range of services to all our customers within the North West of England, the services include:

Power cut information

Use our simple fault search tool to check the status of your local electricity service.

View power cut information

Connection help & documentation

View our FAQs and other useful links for help with electricity connections.

See help and documentation

Priority customers

We appreciate that some customers have additional requirements and we want to help. 

See priority customer information

Charges & tariffs

A comprehensive list of all charges and tariffs regarding the use of our electricity network.

See our charges & tariffs

Connection services

For new connections, movement of connections, or an increase in your electricity supply.

See connection services

Online connection applications

Our decision tree will guide you to the most relevant Connection Guide for Distributed Generation or application for a Generator Connection.

Apply for your connection

High Voltage Private Networks

Agreements for the region’s private network owners.

Find out more

Know before you dig!

The Electricity North West online electricity plan request service.

See Know before you dig!

Power cut search

Use our simple power cut search tool to check the status of your local electricity service.

Are you a priority customer?

We appreciate that some customers have additional requirements and may have circumstances where a priority service is needed for a variety of reasons.

Learn more

Knowledge centre

Find answers to questions about Electricity North West, including details on electricity connections, power cuts and general enquiries.

Check out frequently asked questions and our user guides.

Read more