Skip to content


We use cookies to ensure that we give you the best experience on our website. If you continue without changing your settings, we'll assume that you are happy to receive all cookies on the Electricity North West website. However, if you would like to, you can change your cookie settings at any time.

Continue      Find out more

Adjust text size:   A   A   A

Latest news

12/09/17: Power operator on hand and prepared for Storm Aileen

The Met Office has issued an amber weather warning for severe gusts of 65-75mph and a yellow warning for rain to hit the North West on Tuesday evening and overnight Power operator on hand and prepared for Storm Aileeninto Wednesday morning.

In response, Electricity North West, the region’s power network operator, has drafted in extra engineers and call centre agents to help keep power on, repair any potential damage caused by Storm Aileen and help customers 24/7.

Mark Williamson, operations director at Electricity North West, said: “We are closely monitoring the weather in preparation for Storm Aileen and taking extra measures for the bad weather due to hit the region this evening and into tomorrow morning.

“We have extra engineers on standby and ready to act when required. Although we invest more than £130m a year in upgrading the power network strong winds can sometimes cause damage to overhead lines due to flying debris and falling trees.

“If customers do see any damage to our overhead power lines please stay away and report it to us on the free national power cut number, 105.

“We are available 24 hours a day, seven days a week if customers need any help or advice.”

Electricity North West offers extra support to customers through their Priority Services Register. Extra support is available to customers if they require it. Customers can register online by visiting or contacting Electricity North West on the new national number 105 or 0800 195 4141.

For advice on how to be prepared and stay safe please visit

To report a power cut please call the new national number 105, follow @ElectricityNW on Twitter or Facebook, or visit

Go back to all news articles

What happens when I have a power cut?

Are you a priority customer?

We appreciate that some customers have additional requirements and may have circumstances where a priority service is needed for a variety of reasons.

Learn more

Major incident

Engineers are working to restore power to properties after severe flooding in Lancashire and Rochdale.

We are doing everything we can to restore power and we'll update you regularly on our news section and TwitterFor emergencies, please call us on 0800 195 4141.