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Latest news

29/01/15: Weather update and warning message information

Around 50 customers were without power in Carlisle and Brampton in Cumbria last night due to the weather which followed a yellow weather warning issued by the Met Office. Engineers worked through the night and restored power to the majority of customers and are working to restore the remaining 12 in Carlisle as quickly as possible. Engineers working in severe weather recently in Cumbria

The North West will continue to see sporadic severe weather with further snow and ice expected to hit the region later today and tomorrow. The weather could also cause access issues for engineers, but they will work as quickly and safely as possible to get onsite and restore power to customers.

Snow, ice and strong winds can cause damage to overhead power lines, causing power cuts. Please stay away from any fallen power lines and report it to us as soon as possible.

Electricity North West’s has a priority services register to provide extra support to vulnerable customers during power cuts. As part of this service Electricity North West sent messages warning of the bad weather to everyone on the list yesterday afternoon. Unfortunately, some messages were not received until the early hours of the morning, including messages that were sent to landlines, resulting in phone calls.

A spokesperson said: “We sincerely apologise for the text messages and calls that customers received during the night. We can reassure people that we will not be sending any further messages out until we have resolved this issue, and if anyone would like to opt out of such warnings in future, please email us at [email protected]”.

To report a power cut or damage to the power network call Electricity North West on 0800 195 4141, follow us @ElectricityNW or visit

What to do if you have a power cut:
• Keep your freezer and fridge door closed to prevent defrosting
• Leave a light on so you know when power is restored
• Use- a battery operated or wind-up torch. If you don’t have access to either, please take care when using candles.
• Check on your elderly or sick neighbours and relatives
• Make sure electrical appliances, such as cookers, electric fires etc are turned off
• If you need any advice ring us 24/7 on 0800 195 4141 or follow @ElectricityNW

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What happens when I have a power cut?

Are you a priority customer?

We appreciate that some customers have additional requirements and may have circumstances where a priority service is needed for a variety of reasons.

Learn more

Major incident

Engineers are working to restore power to properties after severe flooding in Lancashire and Rochdale.

We are doing everything we can to restore power and we'll update you regularly on our news section and TwitterFor emergencies, please call us on 0800 195 4141.