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16/01/15: Power restored to thousands of customers after severe weather

Over the past two days Electricity North West has successfully restored power to more than 3,000 customers after severe gales caused damage to the power network across the region.

Damage caused by severe weather to the power lines in Watermillock near PenrithEngineers have been working around the clock in extremely difficult conditions to restore power to customers located mainly in Carlisle, Dalton-in-Furness, Greater Manchester and Macclesfield.

Following the yellow weather warning issued by the Met Office earlier this week the power operator has been closely monitoring the weather and extra engineers have been on standby to help restore power and repair weather related damage to the overhead power lines.

High winds can cause trees and debris to blow into overhead power lines, causing power cuts. Please stay away from any fallen power lines and report it as soon as possible.

The North West will continue to see sporadic severe weather and a yellow weather warning is in place for today (Friday) until tomorrow afternoon for snow and ice.

The power company operate 24 hours a day, 365 days a year to respond to incidents and keep customers updated about any issues on the network.

Electricity North West’s partners, the British Red Cross are also on standby to offer extra support to vulnerable customers. Vulnerable customers, including some older or disabled people, or those with a medical dependency on electricity, can sign up to the Priority Services Register by visiting or contacting us on 0800 195 4141.

To report a power cut or damage to the power network call Electricity North West on 0800 195 4141, follow us @ElectricityNW or visit

Customer numbers:
• Cumbria: 39 off at peak in Alston and 270 in Brampton, restored all customers
• Lancaster: 19 off at peak in Tatham, restored all customers
• Greater Manchester: 670 off at peak in Ashton, restored all customers
• Macclesfield: 94 off at peak, restored all customers
• Dalton-In-Furness: 2,500 off at peak, restored all customers

What to do if you have a power cut:
• Keep your freezer and fridge door closed to prevent defrosting
• Leave a light on so you know when power is restored
• Use- a battery operated or wind-up torch. If you don’t have access to either, please take care when using candles.
• Check on your elderly or sick neighbours and relatives
• Make sure electrical appliances, such as cookers, electric fires etc are turned off
• Join our Priority Service Register if you need extra support
• If you need any advice ring us 24/7 on 0800 195 4141 or follow @ElectricityNW

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What happens when I have a power cut?

Are you a priority customer?

We appreciate that some customers have additional requirements and may have circumstances where a priority service is needed for a variety of reasons.

Learn more

Major incident

Engineers are working to restore power to properties after severe flooding in Lancashire and Rochdale.

We are doing everything we can to restore power and we'll update you regularly on our news section and TwitterFor emergencies, please call us on 0800 195 4141.