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Latest news

10/12/14: Severe weather update - 10:00

Engineers from Electricity North West restored power to around 1,000 customers across the North West following severe weather that caused trees to fall on overhead power lines overnight.

Electricity North West engineers quickly repaired the damage and restored power to all properties affected in Buxton, Bolton and Easton and Wrightington in Cumbria following the yellow weather warning for severe wind issued by the Met Office.

The North West will continue to see sporadic severe weather today and tomorrow with high winds of up to 60mph. In response Electricity North West is still closely monitoring the weather and has engineers on standby to help keep the lights on and repair any damage caused.

Electricity North West’s customer team is also providing regular updates and advice for customers on both Twitter and Facebook, 24 hours a day and the British Red Cross is on hand to provide extra support to vulnerable customers. Elderly or disabled customers, or those with a medical dependency on electricity, can sign up to the Priority Services Register by visiting or ring 0800 915 4141.

As always safety and restoring power is our top priority. Please stay away from any fallen power lines and report it to us as soon as possible.

Top tips:
• Keep your freezer and fridge door closed to prevent defrosting
• Leave a light on so you know when power is restored
• Use a battery operated or wind-up torch. If you don’t have access to either, please take care when using candles.
• Check on your elderly or sick neighbours and relatives
• Make sure electrical appliances, such as cookers, electric fires etc are turned off
• Join our Priority Service Register if you need extra support
• If you need any advice ring us 24/7 on 0800 195 4141. You can also follow us on Twitter @ElectricityNW or find us at

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What happens when I have a power cut?

Are you a priority customer?

We appreciate that some customers have additional requirements and may have circumstances where a priority service is needed for a variety of reasons.

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Major incident

Engineers are working to restore power to properties after severe flooding in Lancashire and Rochdale.

We are doing everything we can to restore power and we'll update you regularly on our news section and TwitterFor emergencies, please call us on 0800 195 4141.