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13/10/14: What would you do if you had a power cut?

The majority of people in the North West don’t know what to do if the lights went out in their homes or businesses, new research has revealed.

Electricity North West, the region’s power network operator, commissioned independent research which found that 84 percent of customers are unsure of who to call during a power cut and 57 percent wrongly believed they should contact their supplier.

In response the network operator is launching a campaign this week to urge customers to take note of who to call and to be prepared before potential severe weather hits the region this winter.
What would you do if you had a power cut?
The ‘be prepared’ campaign will target five million customers across the North West with radio, print, online and social media adverts.

Jonny Morgan, external communications manager, said: “Although we invest millions of pounds every year in the network to keep the lights on, sometimes power cuts can still happen due to events out of our control, like severe weather.

“We’re encouraging people to be prepared, so that if there is a power cut they know who to contact and how to contact us, which will help us restore power more quickly. The best way to be prepared is to save our details in your phone or follow us on social media for live updates when you need them.”

In a power cut customers can contact Electricity North West by phone on 0800 195 4141, website at or on Twitter @ElectricityNW for live updates.

Vulnerable customers can also sign up to Electricity North West’s Priority Services Register to receive extra support if they experience a power cut. To register go to or call 0800 195 4141.

Top tips:
• Keep your freezer and fridge door closed to prevent defrosting
• Leave a light on so you know when power is restored
• Use a battery operated or wind-up torch. If you don’t have access to either, please take care when using candles.
• Check on your elderly or sick neighbours and relatives
• Make sure electrical appliances, such as cookers, electric fires etc are turned off
• Join our Priority Service Register if you need extra support
• If you need any advice ring us 24/7 on 0800 195 4141 or follow @ElectricityNW
Click here to listen to the radio advert which will be played across local radio stations across the North West.

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What happens when I have a power cut?

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We appreciate that some customers have additional requirements and may have circumstances where a priority service is needed for a variety of reasons.

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Major incident

Engineers are working to restore power to properties after severe flooding in Lancashire and Rochdale.

We are doing everything we can to restore power and we'll update you regularly on our news section and TwitterFor emergencies, please call us on 0800 195 4141.