Skip to content


We use cookies to ensure that we give you the best experience on our website. If you continue without changing your settings, we'll assume that you are happy to receive all cookies on the Electricity North West website. However, if you would like to, you can change your cookie settings at any time.

Continue      Find out more

Adjust text size:   A   A   A

Latest news

19/07/14: Weather update – 14:00

Following the amber weather warning issued by the Met Office yesterday we’re pleased to update that the heavy thundery showers in the early hours has not greatly impacted the power network in the North West.

After restoring power automatically within 30 seconds to 26,000 customers in Buxton at 4am this morning, we currently have only three faults on the overhead network caused by lightning strikes. These faults affected power supplies to only 33 customers in Wigan, Macclesfield and Heywood and engineers quickly arrived on site and power will be restored shortly.

The North West will continue to see sporadic severe weather with heavy, thundery showers moving northwards later this afternoon.

Mark Williamson, operations director for Electricity North West, said: “Our engineers are still on standby and although we continue to operate as business as usual we will continue to closely monitor the weather.

“We would like to assure our customers that we are fully prepared and ready if the weather escalates and impacts on our network.”

If you are a vulnerable customer and need extra support during a power cut please join our Priority Services Register here.

To report a power cut or damage to the power network please call us on 0800 195 4141, follow us @ElectricityNW or visit

Top tips for dealing with power cuts

• Keep your freezer and fridge door closed to prevent defrosting
• Leave a light on so you know when power is restored
• Take care using candles
• Check on your elderly or sick neighbors and relatives
• If you are a vulnerable customer or rely on electricity for medical reasons please ensure you register as a priority customer at
• Make sure electrical appliances, such as cookers, electric fires etc are turned off
• If you need any advice ring us 24/7 on 0800 195 4141 or follow us on Twitter @ElectricityNW


Go back to all news articles

What happens when I have a power cut?

Are you a priority customer?

We appreciate that some customers have additional requirements and may have circumstances where a priority service is needed for a variety of reasons.

Learn more

Major incident

Engineers are working to restore power to properties after severe flooding in Lancashire and Rochdale.

We are doing everything we can to restore power and we'll update you regularly on our news section and TwitterFor emergencies, please call us on 0800 195 4141.