Skip to content


We use cookies to ensure that we give you the best experience on our website. If you continue without changing your settings, we'll assume that you are happy to receive all cookies on the Electricity North West website. However, if you would like to, you can change your cookie settings at any time.

Continue      Find out more

Adjust text size:   A   A   A

Latest news

14/02/14: Severe weather update 09:00

We have successfully restored power to more than 19,500 customers since the severe weather hit our region on Wednesday evening.

We have more than 400 engineers working and we have also drafted in extra engineers who have been working around the clock repairing the damage and they will continue to work to get the remaining 215 customers back on as soon as possible. We’re currently aware of 70 faults and when we make one repair we may discover further faults on the same circuits.

At the peak of the storm on Wednesday night, which followed a Met Office red weather warning for wind, 11,000 properties were without power across the North West.

Conditions made it difficult for engineers to access sites due to trees blocking roads, and the wind also prevented linesmen in some areas from climbing poles to restore supplies.

The wind had blown trees and debris into overhead power lines and snapped electricity poles in a number of areas.

In daylight we discovered that the extreme wind has caused more damage than expected, meaning that there are multiple repairs needed on some lines but we assure customers we are continuing to work around the clock to repair the damage and restore supplies as quickly as possible.

If you see power lines down, do not approach them. Call us immediately on 0800 195 4141 or email us at [email protected]

Go back to all news articles

What happens when I have a power cut?

Are you a priority customer?

We appreciate that some customers have additional requirements and may have circumstances where a priority service is needed for a variety of reasons.

Learn more

New website coming soon!

Thanks for visiting our site. We're launching a new website on Monday 30 October, so you may notice some minor disruption to this existing site in the evening when we switch over.

If you need to get in touch and the site is unavailable, you can find us on Twitter or Facebook. In an emergency, contact us by calling free on 105.