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Latest news

13/02/14: Severe weather update 18:00

We have successfully restored power to more than 18,500 customers since the severe weather hit our region last night.

We have more than 400 engineers working and we have also drafted in extra engineers who will be working into the night repairing the damage and getting the remaining 1,100 customers back on as soon as possible. We’re currently aware of 107 faults and when we make one repair we may discover further faults on the same circuits. Arnside, Cumbria

At the peak of the storm last night, which followed a Met Office red weather warning for wind, 11,000 properties were without power across the North West.

Conditions last night made it difficult for engineers to access sites due to trees blocking roads, and the wind also prevented linesmen in some areas from climbing poles to restore supplies.

The wind had blown trees and debris into overhead power lines and snapped electricity poles in a number of areas.

In daylight we have discovered that the extreme wind has caused more damage than expected, meaning that there are multiple repairs needed on some lines but we assure customers we are continuing to work around the clock to repair the damage and restore supplies as quickly as possible.

If you see power lines down, do not approach them. Call us immediately on 0800 195 4141 or email us at [email protected]

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What happens when I have a power cut?

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We appreciate that some customers have additional requirements and may have circumstances where a priority service is needed for a variety of reasons.

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Major incident

Engineers are working to restore power to properties after severe flooding in Lancashire and Rochdale.

We are doing everything we can to restore power and we'll update you regularly on our news section and TwitterFor emergencies, please call us on 0800 195 4141.