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Latest news

12/02/14: Power operator responds to potential severe weather

The Met Office has issued an amber weather warning for severe gales of up to 80mph and a yellow warning for snow to hit the North West today (Wednesday).

In response Electricity North West, the region’s power network operator, has cancelled planned power shutdowns and drafted in extra engineers to help keep the lights on and repair any potential damage.

Susan Stockwell, customer director at Electricity North West, said: “We are closely monitoring the weather and we’ve taken extra measures to get ready in case severe gales hit our region.

“We work hard throughout the year maintaining and upgrading the network, but unfortunately overhead power lines can be damaged by flying debris in high winds.

“We actively manage and cut back around 400,000 trees near our lines every year, which does reduce the risk of outages, but we are still prepared and we are here 24 hours day seven days a week if you need any advice or information.”

Electricity North West’s partners, the British Red Cross are also on standby to offer extra support to vulnerable customers. Vulnerable customers, including some older or disabled people, or those with a medical dependency on electricity, can also sign up to the Priority Services Register by visiting www.enwl.co.uk/priority or contacting Electricity North West on 0800 195 4141.

Top ten tips for dealing with power cuts
• If there is a power cut first check your trip switches to see if it is an internal power cut.
• If you can’t find a reason for your electricity to be off ring our 24-hour emergency line on 0800 195 4141 and signup to receive updates to your mobile.
• Keep a battery-operated torch handy.
• If you are a vulnerable customer or rely on electricity for medical reasons please ensure you register as a priority customer at www.enwl.co.uk/priority
• If you use a stair lift check with the supplier to see if it can work without electricity.
• Consider installing an Uninterruptible Power Supply (UPS) system, which will safeguard your IT equipment giving you time to save any work.
• If you run a business and cannot afford to be without power it may be worthwhile investing in a generator.
• Leave at least one light switched on so you will know when your power is restored.
• Leave your fridge and freezer doors closed–chilled products should remain safe for a number of hours.
• Follow @ElectricityNW on Twitter for updates and more tips.

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What happens when I have a power cut?

Are you a priority customer?

We appreciate that some customers have additional requirements and may have circumstances where a priority service is needed for a variety of reasons.

Learn more

Major incident

Engineers are working to restore power to properties after severe flooding in Lancashire and Rochdale.

We are doing everything we can to restore power and we'll update you regularly on our news section and TwitterFor emergencies, please call us on 0800 195 4141.

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