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13/11/13: Powerful winter preparation to keep the lights on across the North West

As the nights draw in and temperatures drop, there is no doubt winter has arrived, but Electricity North West has stepped up its preparations to keep the lights on during severe weather. Electricity North West has stepped up its preparations to keep the lights on during severe weather

Electricity North West, the company which owns and maintains the region’s electricity network, has invested £100m over the past year in assessing and strengthening power supplies and services for customers.

The power operator, which serves more than five million customers from rural Cumbria to urban Manchester, helps protect the impact of power cuts caused by extreme weather with a successful combination of proactive maintenance and efficient communication.

Susan Stockwell, customer director at Electricity North West, said: “The network is very reliable, but sometimes power cuts can still happen due to events out of our control. This could be due to vandalism or an act of nature, such as severe weather or falling trees.

“We have invested a great deal of time and money in making sure our network is fully prepared for any severe weather and we do everything we can to restore power as quickly as possible if there is a problem.”

Over the past year, Electricity North West has replaced ageing overhead lines and equipment, put in place pioneering technology which helps locate and repair faults and launched a new partnership with the British Red Cross which offers extra support to those who are vulnerable and without power.

With a full team of in-house arborists, Electricity North West also continues their successful tree pruning programme throughout the year to prevent power cuts caused by branches falling on overhead power lines.

Vulnerable customers, including some older or disabled people, or those with a medical dependency on electricity, can also sign up to Electricity North West’s Priority Services Register to receive practical and personal support if they experience a power cut. To register go to or call 0800 195 4141.

Top ten tips for dealing with power cuts
  • If there is a power cut first check your trip switches to see if it is an internal power cut.
  • If you can’t find a reason for your electricity to be off ring our 24-hour emergency line on 0800 195 4141 and signup to receive updates to your mobile.
  • Keep a battery-operated torch handy.
  • If you are a vulnerable customer or rely on electricity for medical reasons please ensure you register as a priority customer at
  • If you use a stair lift check with the supplier to see if it can work without electricity.
  • Consider installing an Uninterruptible Power Supply (UPS) system, which will safeguard your IT equipment giving you time to save any work.
  • If you run a business and cannot afford to be without power it may be worthwhile investing in a generator.
  • Leave at least one light switched on so you will know when your power is restored.
  • Leave your fridge and freezer doors closed–chilled products should remain safe for a number of hours.
  • Follow @ElectricityNW on Twitter for updates and more tips.

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What happens when I have a power cut?

Are you a priority customer?

We appreciate that some customers have additional requirements and may have circumstances where a priority service is needed for a variety of reasons.

Learn more

Major incident

Engineers are working to restore power to properties after severe flooding in Lancashire and Rochdale.

We are doing everything we can to restore power and we'll update you regularly on our news section and TwitterFor emergencies, please call us on 0800 195 4141.