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14/01/13: Electricity North West on hand as cold snap hits the North West

As temperatures are set to plummet and with possible snow on the way, Electricity North West is on hand to help prepare its five million customers across the North West.

Every year the company, which manages and owns the region’s power network, invests millions of pounds to help protect customers from the impact of power cuts caused by extreme weather.

But despite a wide range of advanced systems in place to keep power cuts to a minimum, they can and do still happen, and Electricity North West is encouraging people to be prepared.

Susan Stockwell, customer director for Electricity North West said: “The network is 99.99 percent reliable, but sometimes power cuts can still happen due to events out of our control.

“Whether because of vandalism or an act of nature, such as severe weather or falling trees, we know that power cuts are more disruptive during bad weather.

“We have engineers on call 24/7 to restore power as quickly as possible around the clock. We also have a fleet of 4x4s to help us reach remote areas when the weather is bad, but it’s good for customers to know what they can do if they have a power cut too.”

Top tips for dealing with power cuts

  • If you can’t find a reason for your electricity to be off, ring our 24-hour emergency line on 0800 195 4141.
  • Keep a battery-operated torch handy.
  • If you rely on electricity for medical reasons, or have another reason why being without power would cause you difficulties, please ensure you register as a priority customer at
  • Switch off all electrical appliances that are not designed to run unattended, such as cookers and power tools.
  • Leave at least one light switched on so you will know when your power is restored.
    Leave your fridge and freezer doors closed– chilled products should remain safe for a number of hours.
  • After supply is restored check that everything is working correctly.

For more ways you can prepare for a power cut, or to use our postcode fault search tool, go to

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What happens when I have a power cut?

Are you a priority customer?

We appreciate that some customers have additional requirements and may have circumstances where a priority service is needed for a variety of reasons.

Learn more

Major incident

Engineers are working to restore power to properties after severe flooding in Lancashire and Rochdale.

We are doing everything we can to restore power and we'll update you regularly on our news section and TwitterFor emergencies, please call us on 0800 195 4141.