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05/01/12: Online tariff checker for Extra High Voltage customers

Electricity North West has become the first distribution network operator to make its distribution use of system (DUoS) charges for Extra High Voltage (EHV) customers available online.

The new EHV Distribution Charging Methodology comes into effect for all DNOs from 1 April 2012 following work to achieve a common approach to charging and tariffs.

Electricity North West has 81 EHV sites in its distribution area, and has joined forces with TNEI Services to launch a new website where customers can login to see their own specific information on charges.

Customers will be able to see their DUoS rates, a forecast of their charges over five years and to assess the impact of changing their consumption pattern. The website aims to help customers manage their electricity consumption and reduce their bills, with shifts in usage potentially leading to a reduction in the need for network reinforcement.

Electricity North West’s Head of Commercial Policy, Tony McEntee, said: “I’m sure that our EHV customers in the North West will welcome this transparent and user-friendly approach to viewing their charges.

“We will continue to write to customers with set forecasts but we will also provide them with individual logins for the website, so that they can check charges for individual or multiple sites.

“Customers will also be able to set their own parameters to make their own bespoke forecasts, so it’s much more interactive and helpful than a standard letter, and I’m sure that there will be demand from customers for other DNOs to join the scheme.”

TNEI's Technical Director, Graeme Bathurst said: "We're pleased to be able to help provide Electricity North West with a user-friendly and secure solution to providing customers with access to their specific DUoS rates. This has built upon the extensive charging tool development work we have been doing with Electricity North West and other DNOs."

The website is available to EHV customers at www.ehv-distributioncharges.co.uk. Individual login details have been sent to Electricity North West customers to allow them to access their individual data.

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