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24/11/11: Blackburn power cut damage – latest information

Representatives from Electricity North West joined Jack Straw MP and local councillors  at a community meeting on Thursday evening to provide information to residents affected by a power surge in Blackburn.

Damage has affected appliances in 150 properties. Engineers who have been working in the area since the fault on Tuesday have now repaired half of the 70 boilers that were also damaged and have ordered parts for the others.

A spokesperson said: “We apologise for the inconvenience caused by this unforeseeable equipment fault and the damage to our customers’ appliances.

“We are continuing to fix boilers and appliances and are drafting in more specialist teams to the area from around the country to help repair damage from tomorrow morning.

“We have provided an electric heater for every property visited where we have yet to repair the boiler and are continuing to work with engineers from Blackburn Council.

“We have increased our  original goodwill payment of £300 to £1000 for all customers due to the unprecedented scale of the damage caused and the length of time it is taking our engineers to get to every property to make repairs, despite the fact that the fault was beyond our control.

“This payment should help replace essential equipment and should also help towards paying the excess on customers’ home insurance.

“As well as this payment to all who have contacted us to report damage, we will continue to send more technicians to site to help fix boilers and appliances as quickly as possible.”

For more information or to register as a vulnerable customer please contact Electricity North West on 0800 048 1820, and then select option 3, followed by option 4 to speak to the relevant team.

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