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Track my case

To track your case with Electricity North West please enter your case details below

Fields marked with an asterisk (*) are mandatory. If you cannot remember your case reference number please call us on 0800 195 4141

We are experiencing some technical difficulties with our online forms at the moment. You will still be able to submit your information by hitting “submit” but you may see an error message or it may take some time to load. This doesn't mean your entry won't be received and you do not need to hit “submit” more than once.

Are you a priority customer?

We appreciate that some customers have additional requirements and may have circumstances where a priority service is needed for a variety of reasons

Learn more

Major incident

Engineers are working to restore power to properties after severe flooding in Lancashire and Rochdale.

We are doing everything we can to restore power and we'll update you regularly on our news section and TwitterFor emergencies, please call us on 0800 195 4141.