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Reporting Electricity Fraud

If you know someone who has tampered with their meter or is attempting to defraud their electricity supplier or Electricity North West please complete and submit the form below or you can contact us on 0800 001 5269. We will investigate all reports received.

Please note: If you do not provide the full address of the property in question, we will not be able to investigate. All communication with Electricity North West is completely confidential. You do not have to supply us with your contact details.

Details of the fraudulent party

If you would like to be contacted please fill in the information below (optional)

We are experiencing some technical difficulties with our online forms at the moment. You will still be able to submit your information by hitting “submit” but you may see an error message or it may take some time to load. This doesn't mean your entry won't be received and you do not need to hit “submit” more than once.

Are you a priority customer?

We appreciate that some customers have additional requirements and may have circumstances where a priority service is needed for a variety of reasons.

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Knowledge centre

Find answers to questions about Electricity North West, including details on electricity connections, power cuts and general enquiries.

Check out frequently asked questions and our user guides.

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Major incident

Engineers are working to restore power to properties after severe flooding in Lancashire and Rochdale.

We are doing everything we can to restore power and we'll update you regularly on our news section and TwitterFor emergencies, please call us on 0800 195 4141.