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Contact us

You can use the enquiry form below to send general enquiries, compliments and complaints. Please enter your details and feedback below. (Fields marked with an asterisk (*) are mandatory.) If you would like further information on our complaints procedure, click here.


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We are experiencing some technical difficulties with our online forms at the moment. You will still be able to submit your information by hitting “submit” but you may see an error message or it may take some time to load. This doesn't mean your entry won't be received and you do not need to hit “submit” more than once.

Are you a priority customer?

We appreciate that some customers have additional requirements and may have circumstances where a priority service is needed for a variety of reasons.

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Knowledge centre

Find answers to questions about Electricity North West, including details on electricity connections, power cuts and general enquiries

Check out frequently asked questions and our user guides.

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Major incident

Engineers are working to restore power to properties after severe flooding in Lancashire and Rochdale.

We are doing everything we can to restore power and we'll update you regularly on our news section and TwitterFor emergencies, please call us on 0800 195 4141.