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You can use the enquiry form below to send general enquiries, compliments and complaints. Please enter your details and feedback below. (Fields marked with an asterisk (*) are mandatory.) If you would like further information on our complaints procedure, click here.

PLEASE DO NOT REPORT POWER CUTS, SUPPLIER ENQUIRIES OR DAMAGED CABLE REPORTS ON THIS FORM.

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Are you a priority customer?

We appreciate that some customers have additional requirements and may have circumstances where a priority service is needed for a variety of reasons.

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Knowledge centre

Find answers to questions about Electricity North West, including details on electricity connections, power cuts and general enquiries

Check out frequently asked questions and our user guides.

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New website coming soon!

Thanks for visiting our site. We're launching a new website on Monday 30 October, so you may notice some minor disruption to this existing site in the evening when we switch over.

If you need to get in touch and the site is unavailable, you can find us on Twitter or Facebook. In an emergency, contact us by calling free on 105.

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