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Contact me

If you would like us to contact you about a general enquiry, please fill in the form below. Fields marked with an asterisk (*) are mandatory.

We will endeavor to contact you through your chosen method at the time you have requested (Monday to Friday 8am to 8pm). Outside of these hours please call us on 0800 195 4141).

PLEASE DO NOT report power cuts, damaged cables or send a supplier enquiry using this form. Information on how to contact us about these enquiries is available here.

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We are experiencing some technical difficulties with our online forms at the moment. You will still be able to submit your information by hitting “submit” but you may see an error message or it may take some time to load. This doesn't mean your entry won't be received and you do not need to hit “submit” more than once.

Need further support?

We appreciate that some customers have additional requirements and may have circumstances where a priority service is needed for a variety of reasons.

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Knowledge centre

Find answers to questions about Electricity North West, including details on electricity connections, power cuts and general enquiries.

Check out frequently asked questions and our user guides.

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Major incident

Engineers are working to restore power to properties after severe flooding in Lancashire and Rochdale.

We are doing everything we can to restore power and we'll update you regularly on our news section and TwitterFor emergencies, please call us on 0800 195 4141.