Emergency Contact - 0800 195 4141

You can contact us 24hrs a day, 365 days a year, if you experience any of the following:

• power outages
• loss of supply
• hazardous situations
• damage to our equipment.

Hearing impaired customers - 0800 458 9767

If you are a hearing impaired customer with appropriate facilities, please contact us on the mini com number 0800 458 9767.

All other enquiries - 0800 048 1820

For all other queries, including complaints, please ring 0800 048 1820 or fill out our online form concerning any of the following:

• new connections
• cable diversions
• disconnections
• alteration to existing service
• street lighting enquiries
• general enquiries.

Write to us at:

View information about our complaints procedure.

Employee Identity Check

All field staff carry identity cards. If you are in doubt, please ring the number on the card to verify the identity of our employee.

Billing Enquiries

For all billing enquiries, please contact your supplier directly. You will find the customer number on your bill.

To find out who supplies your power:

Please call 0870 751 0093 or email mpashelpdesk@enwl.co.uk.

Customers who don’t speak English

If you do not speak English, please ring 0800 048 1820 and inform the call agent of your preferred language.

We can then pass you onto a third party language provider to interpret, who speak over 150 languages.

Write to us at:

Electricity North West Limited | Registered in England & Wales No: 2366949
Registered Office: 304 Bridgewater Place | Birchwood Park | Warrington | WA3 6XG