What we've learnt

Engaged customer panel report
This document and the analysis therein forms part of the project dissemination and specifically details the learning from the first in a series of strategic pieces of qualitative market research. The research has been undertaken with an Engaged Customer Panel (ECP) to understand both domestic and industrial and commercial (I&C) customer reactions to C₂C ; in order to help formulate effective communication plans to customers affected by C₂C . Click here to see the full report.

With the help of the findings of the ECP, we developed a customer leaflet which was issued to the 382,000 domestic customers on the C₂C trial circuits in April 2013. Click here to see the leaflet.