We have many different stakeholders and, not surprisingly, they express a wide range of needs and expectations. We would like to be able to accommodate them all, but in truth it is neither practical nor cost effective to do so.
Our engagement process allowed us to gather, analyse and refine stakeholder input to our plan to determine the major issues which had the most support.
- Reliability – ‘keeping the lights on’
- Affordability – delivering exceptional value for money
- Sustainability – managing and investing in our network to meet the challenges of the future
Our customers expect and demand a first class service when they need to contact or interact with us. We are responding to this by putting customers at the heart of our business and we promise to deliver their priorities with an exceptional level of Customer Service.
These “Stakeholder Priorities” are the foundation of our plan.
Download Section 3 (Process.pdf)