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Innovation

Innovation is one of our core values and we are leading the industry in developing innovative solutions that challenge and improve the way we do things for our customers and stakeholders.


We innovate because we want to continue delivering exceptional results for our customers and stakeholders now and in an increasingly unpredictable future. Being able to adapt to changes in demand on our network caused by the uptake in low carbon technology, customers switching from gas to electricity, economic growth and the challenges of fuel poverty is critical to our continued success.


Track Record

Through DPCR5 we have invested £18 million in innovation with an expectation that we will deliver over a £100 million of benefit through cost avoidance and efficiency improvements in RIIO-ED1 and ED2.


We deliver successful outcomes by aiming innovation at specific stakeholder and customer needs. We manage innovation through a robust governance process that ensures we deliver it in the most practical and cost-effective way and embed it in our day-to-day business.


We understand the benefits of a collaborative approach. We lead national industry forums, develop best practice which we share with other DNOs and we learn from other organisations as an innovation ‘fast follower’.


We are one of the few DNOs to have successfully maximised use of their DPCR5 innovation funding. The success of this investment contributes substantially to the £140 million of savings which we will deliver by the end of DPCR5.



Our RIIO-ED1 Innovation plan

Our plan focuses on our stakeholders’ priorities of reliability, affordability, sustainability and service and is split into two phases of activity.

  • 2015-2019 - We will focus on developing our network’s capability to expand and meet anticipated demand increases whilst maintaining an exceptional level of reliability and customer service
  • 2019-2023 - Our focus will be the delivery of our data strategy and use of smart meter information to drive efficiency, reliability and capability on our network

We are requesting a Network Innovation Allowance of 0.8% of allowed revenues. This equates to approximately £24 million of funding for RIIO-ED1.

Document Downloads:
Download Section 7 (Managing Uncertainty and Risk.pdf)
Download Section 8 (Innovation.pdf)
Download Annex 23 (Innovation strategy.pdf)