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Frequently asked questions

General queries

  • Q

    What is the difference between a supplier and a distributor?

Power cut queries

  • Q

    Can I make a claim for my loss of supply?

  • Q

    Can you give me any advice for preparing for a power cut?

  • Q

    I have a power-cut! What do I do?

  • Q

    Why do my neighbours have electricity, but I don't?

  • Q

    Everyone in my street has no power!

  • Q

    Why have you turned my electricity off?

  • Q

    Is there anything I can do during a power cut?

  • Q

    I'm confused. Who is responsible for what?

  • Q

    I have an internal fault in my property [the trip switch keeps on activating] can you fix this?

Connection queries

  • Q

    How do I apply for a new connection?

  • Q

    Is there a choice of who I can go to for my new electricity connection?

  • Q

    How do I get my meter installed?

  • Q

    How do I learn more about legal consents if my new connection involves work on private land?

  • Q

    Can you give me a cost breakdown for my quotataion?

  • Q

    How long is my quote valid for?

  • Q

    What is GSoP?

  • Q

    Do you offer flexible payment arrangements?

  • Q

    How do I pay for my connection?

Are you a priority customer?

We appreciate that some customers have additional requirements and may have circumstances where a priority service is needed for a variety of reasons

Learn more

Power cut search

Use our simple power cut search tool to check the status of your local electricity service.

Major incident

Engineers are working to restore power to properties after severe flooding in Lancashire and Rochdale.

We are doing everything we can to restore power and we'll update you regularly on our news section and TwitterFor emergencies, please call us on 0800 195 4141.

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