Firstly, you need to establish whether the power-cut is due to an internal fault, or a distribution problem [which is our responsibility]
Step 1: check your trip switches on your consumer unit.
Turn the main trip switch into the off position, followed by the smaller trip switches. Now turn the main switch back on, followed by the smaller ones. If the power does not come back on, refer to Step 2
Step 2: Identify what type of electricity meter you have, and follow the instructions below
I have a billing meter (You pay a monthly; quarterly, or annual bill)
If you have a billing meter [non pre-payment meter] and you have checked your trip switches but still have no supply, this sounds like a problem that we will need to be made aware of.
Please contact us on 0800 195 4141
I have a pre-payment meter (Topped up using a card/key]
I have a display on my meter...
If there is any type of display on the meter, this means there is supply coming into your property and it may be a fault with the actual meter. You will need to contact your electricity supplier [Powergen, British Gas, etc] as they are responsible for dealing with meter faults
I have no display on my meter...
If there is no display on the meter, and you have checked your trip switches but still have no supply, this sounds like a problem that we will need to be made aware of. Please contact us on 0800 195 4141